Privacy Policy
Last updated: March 2026
1. Who We Are
SmartServe ("we", "us", "our") operates the website at smartserve.liandres.net and provides AI-powered staff-guidance software for the hospitality industry. You can reach us at smartserve@liandres.net.
2. Information We Collect
We collect information in the following ways:
- Contact form – when you submit an enquiry we collect your first name, last name, email address, company name, and the message you send.
- Usage data – standard web-server logs (IP address, browser type, pages visited, referrer) collected automatically when you browse our website.
- Cookies – we use only essential cookies required for the website to function. No advertising or tracking cookies are set without your explicit consent.
3. How We Use Your Information
- To respond to your enquiry or demo request.
- To send you a confirmation copy of your submitted message.
- To improve the performance and content of our website.
- To comply with legal obligations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing (GDPR)
Where the General Data Protection Regulation (GDPR) applies, we rely on the following lawful bases:
- Legitimate interests – responding to your contact-form enquiry and improving our website.
- Contract performance – fulfilling any agreement we enter into with you.
- Legal obligation – complying with applicable law.
5. Data Retention
Contact-form submissions are retained for up to 24 months unless you ask us to delete them earlier. Web-server logs are retained for up to 90 days.
6. Data Security
All data transmitted to and from our website is encrypted via TLS. Email is sent over an SSL-secured SMTP connection. We implement reasonable technical and organisational measures to protect your data against unauthorised access or disclosure.
7. Your Rights
Depending on your location you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to processing or request data portability. To exercise any of these rights, contact us at smartserve@liandres.net.
If you are located in the EU/EEA, you also have the right to lodge a complaint with your local data-protection authority.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related questions, please email us at smartserve@liandres.net.